Digital Transformation refers to the integration of digital technologies into all areas of a business, resulting in fundamental changes to how businesses operate and how they deliver value to your organization’s employees, customers, suppliers, partners and stakeholders.

Beyond this, it also involves a change in leadership and thinking, the encouragement of innovation and new business models. Although this paper does not attempt to get into the cultural aspects of Digital Transformation, it is important to bear in mind that organizations need to be open to adapting to new ways of working to fully leverage what emerging digital technologies have to offer.