for ITSM Specialists
Extend the value of your ITSM solution by making it integral to every business decision
The silent impact of ITSM
While IT Service Management (ITSM) quietly keeps operations running smoothly behind the scenes, its value often remains unnoticed until something goes awry.
Although ITSM is essential for maintaining seamless business operations, quantifying its impact with clear metrics for executives can be challenging. Unfortunately, it tends to receive more attention when issues arise.
In essence, an ITSM solution may not always play a prominent role in major business decisions, as it's frequently viewed as a necessary but less acknowledged tool for achieving organisational objectives.
Extend the value of ITSM with a range of diverse business scenarios that requires “Advanced Current State Cost Analysis & Scenario Modelling for potential Target States”
This ensures your ITSM solution is fully embedded within your client organisation
The current process for generating cost metrics is inadequate and not linked to ITSM
The current process to Cost Management is manual & error-prone
"Excel-magic" has its limitations.
Not linking Technology Spend to the IT Service Catalogue
Due to the manual nature of Excel models, costs are merely displayed at a simplistic cost-centre level with no attempt to create metrics such as TCO (Total Cost of Ownership) of the Service Portfolio
Lack of a financial dashboard linking wider ITSM data to cost
Due to limitations in Excel, the other ITSM data such as incidents, tickets, etc is not incorporated into financial metrics
Not linking ITSM data to Product Profitability
Typical capital investments are made using manual computations on a case-by-case basis using spreadsheets. The complexity of emerging technology with its complex architectures necessiates a standards-based Cost Model that can convince skeptical clients of the associated benefits
CostLens provides CIOs with advanced capability to manage Technology costs with certainty
CostLens offers Cost Allocation models that automates allocation of shared costs, enables granular cost control and automates benefit tracking
CostLens brings your ITSM data to life by creating a dashboard of advanced cost metrics
Extend the value of ITSM from Operational to Strategic
Automation of cost insights that drives cost accountability across the organisation
The TCO (Total Cost of Ownership) of Services drives accountability with Service Owners.
Similarly, the fully loaded costs of Functional Groups drives accountability with Heads of shared Infrastructure Leads such as database lead, Server lead, etc
Automation of complex variance in terms your audience understand
Not only can you compare any two periods; but you can also express this variance in terms of familiar financial ledger dimensions such as cost-centre, legal entities, etc. Additionally, you can express this variance in terms familiar to your audience.
A pre-built Cost modelling engine aligned to industry-standards
An out-of-the-box engine with pre-defined cost algorithms that understands the cost domain - so simply uploaded your data and the system will do the rest.
If you are interested in expressing your costs in terms of Supply and Demand economics, talk to us
choose a convenient time-slot between multiple meeting formats
CostLens brings the power of big-data analytics to deliver huge benefits
Generates advanced metrics of complex cost structures
such as Total Cost of Ownership (TCO), Unit Costs of Infrastructure
Consumption-based billing
drives changes to behaviour
~ 80%
typical reductions in manual effort when compared to Excel
Articulate business-led demand
Consumption-driven cost increases drives accountability
Offers transparency of opaque costs
Technology costs expressed in terms the business understands
Manage Technical Debt
Create granular transparency tied to financial value
Surface true BU/ Product profitability
improved product investment decisions
indirect benefits
Transparency offers a sense of control
Often shared, indirect costs such as Technology can drive a sense of frustration that can be resolved through transparency
Improve confidence in investment decisions
Generate accurate metrics for robust, reliable decisions such as TCO (Total Cost of Ownership), Fully loaded costs, Unit Costs
Improves agility
Speed of decision-making is critical in the current age of hyper-turbulence driven by macroeconomic and geopolitical headwinds
Enables Cost Optimisation
Availability of advanced metrics and benchmarks offers multiple perspectives to understand what cost components are driving costs
Demonstrates the value of shared costs
Shift the conversation from cost to value delivered by demonstrating the value of Services delivered
Lower structural costs by 15% - 20%
Structural costs are harder to exit due to how deeply engrained they are
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